Evidence-Grounded Orchestration for Autonomous Enterprise Services
Keywords:
Trust-Aware Decision Making, Autonomous Systems, Enterprise Service Ecosystems, Cognitive Orchestration, Trust Metrics, Context-Aware Intelligence, Service-Oriented Architecture (SOA), Decision Intelligence, Uncertainty Modeling, Autonomous Enterprise Systems.Abstract
Autonomous systems typically assume that external inputs are fully reliable—an assumption that rarely holds in practice. Without a robust model of trust and reliability, such systems risk significant failures when operating independently. This work examines trust—defined as a subjective judgment based on the credibility, reliability, and interpretability of system components—within enterprise service ecosystems: dynamic, scalable networks of semi-autonomous, service-oriented actors that create, consume, and coordinate services. We introduce trust-aware psychological models of decision-making under uncertainty to address a critical gap in the enterprise architecture autonomy stack, and define both qualitative and quantitative trust metrics to guide component selection and to identify when components’ trustworthiness cannot be reliably assessed.
These trust metrics, developed as part of an ongoing research effort, underpin enterprise-wide trust-aware cognitive orchestration and context-grounded decision intelligence. By leveraging enterprise services, microservices, and event- and message-driven communication patterns, the framework enables trust-aware decision-making in both collaborative and competitive operational settings. We further propose a context taxonomy—spanning operational, historical, and environmental dimensions—that supports the grounding, selection, and abstraction of context, enabling context-aware reasoning and decision-making in autonomous and semi-autonomous systems.
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Data Availability Statement
The data supporting the findings of this study were generated through simulated multi-agent enterprise service ecosystem experiments (180 service providers, 50 interaction rounds each) and are included within the article. Additional external datasets referenced (2018 Forditos Social Media Benchmark Database, Aviation Safety Network) are publicly available.
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Copyright (c) 2023 Christopher Wilson (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
